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Customer Success Essential is a community of Customer Success professionals positioned to empower and grow the Customer Success community in Africa. We are passionate about the people and this community, believing every customer success personnel has invaluable potential to add to their community. Founded in 2024 and based in Lagos, Nigeria, we focus on empowering the next wave of Customer Success professionals through community, stories, and connection.
You can join our community by visiting our website and registering. Membership is open to Customer Success professionals, Customer Experience leaders, support professionals, and anyone interested in advancing their career in customer-facing roles. Keep an eye on our LinkedIn page for registration announcements.
We host regular webinars, conferences, meetups, and training sessions. Our events cover topics like Customer Experience strategy, AI in CX, KPIs and OKRs, community building, and best practices in Customer Success. Events are typically free and feature industry leaders sharing practical insights.
Our community is focused on empowering Customer Success professionals across Africa. We believe in the power of community, showing up for each other, sharing knowledge, and building trust. We emphasize that community doesn't grow by accident - showing up matters, and support today becomes collaboration tomorrow.
Customer Success Essential is a community of Customer Success professionals positioned to empower and grow the Customer Success community in Africa. We are passionate about the people and this community, believing every customer success personnel has invaluable potential to add to their community. Founded in 2024 and based in Lagos, Nigeria, we focus on empowering the next wave of Customer Success professionals through community, stories, and connection.
You can join our community by visiting our website and registering. Membership is open to Customer Success professionals, Customer Experience leaders, support professionals, and anyone interested in advancing their career in customer-facing roles. Keep an eye on our LinkedIn page for registration announcements.
We host regular webinars, conferences, meetups, and training sessions. Our events cover topics like Customer Experience strategy, AI in CX, KPIs and OKRs, community building, and best practices in Customer Success. Events are typically free and feature industry leaders sharing practical insights.
Our community is focused on empowering Customer Success professionals across Africa. We believe in the power of community, showing up for each other, sharing knowledge, and building trust. We emphasize that community doesn't grow by accident - showing up matters, and support today becomes collaboration tomorrow.
Customer Success Essential is headquartered in Lagos, Nigeria. We serve the Customer Success community across Africa.
Yes, our community membership is free. We believe in empowering Customer Success professionals and making knowledge accessible to everyone in the field.
Event registration links are shared on our LinkedIn page and website. Most events require registration to secure your spot and receive access details. Registration is typically free and opens a few weeks before each event.
You can contribute by attending events, sharing knowledge, participating in discussions, supporting fellow community members, and showing up for each other. We believe that when we show up, we grow, learn faster, build trust, and deepen our roots in the Customer Success ecosystem.
Customer Success Essential is headquartered in Lagos, Nigeria. We serve the Customer Success community across Africa.
Yes, our community membership is free. We believe in empowering Customer Success professionals and making knowledge accessible to everyone in the field.
Event registration links are shared on our LinkedIn page and website. Most events require registration to secure your spot and receive access details. Registration is typically free and opens a few weeks before each event.
You can contribute by attending events, sharing knowledge, participating in discussions, supporting fellow community members, and showing up for each other. We believe that when we show up, we grow, learn faster, build trust, and deepen our roots in the Customer Success ecosystem.
How do i join?
We empower Customer Success professionals through professional training, coaching, community building, webinars, events, and knowledge sharing. We host regular webinars featuring industry leaders, organize conferences and meetups, and provide resources to help CS professionals grow in their careers.
Our community is open to Customer Success professionals, Customer Experience leaders, customer support professionals, product managers, business executives, and anyone interested in customer-facing roles. We welcome professionals at all career levels, from beginners to seasoned leaders.
Yes, most of our events including webinars and meetups are free to attend. We believe in making knowledge accessible to the Customer Success community.
We discuss Customer Success best practices, Customer Experience strategies, AI in CX, KPIs and OKRs adapted for African markets, community building, leadership, professional development, and how to interpret global best practices within local contexts and cultures.
We empower Customer Success professionals through professional training, coaching, community building, webinars, events, and knowledge sharing. We host regular webinars featuring industry leaders, organize conferences and meetups, and provide resources to help CS professionals grow in their careers.
Our community is open to Customer Success professionals, Customer Experience leaders, customer support professionals, product managers, business executives, and anyone interested in customer-facing roles. We welcome professionals at all career levels, from beginners to seasoned leaders.
Yes, most of our events including webinars and meetups are free to attend. We believe in making knowledge accessible to the Customer Success community.
We discuss Customer Success best practices, Customer Experience strategies, AI in CX, KPIs and OKRs adapted for African markets, community building, leadership, professional development, and how to interpret global best practices within local contexts and cultures.
You can reach us at connect@csessential.org. We also have an active presence on LinkedIn where we share updates, events, and valuable content for the Customer Success community.
Yes, recordings of our webinars and sessions are often made available to registered participants. Check our LinkedIn page or contact us at connect@csessential.org for access to past session recordings.
Follow us on LinkedIn at Customer Success Essential for regular updates, event announcements, valuable content, and community highlights. You can also visit our website and subscribe to our communications.
You can reach us at connect@csessential.org. We also have an active presence on LinkedIn where we share updates, events, and valuable content for the Customer Success community.
Yes, recordings of our webinars and sessions are often made available to registered participants. Check our LinkedIn page or contact us at connect@csessential.org for access to past session recordings.
Follow us on LinkedIn at Customer Success Essential for regular updates, event announcements, valuable content, and community highlights. You can also visit our website and subscribe to our communications.
We believe in adapting global best practices to local contexts. Rather than directly copying KPIs from Western contexts, we emphasize interpreting frameworks within your own culture and operating environment. What you measure must reflect your current reality, fit your industry and customers, and be something your team can realistically own and execute.
We believe in adapting global best practices to local contexts. Rather than directly copying KPIs from Western contexts, we emphasize interpreting frameworks within your own culture and operating environment. What you measure must reflect your current reality, fit your industry and customers, and be something your team can realistically own and execute.
Yes, we regularly discuss AI in Customer Experience. Our sessions emphasize that AI should amplify human connection, not replace it. We explore how leaders can balance empathy, technology, and strategy to deliver meaningful CX in an AI-driven world.
Yes, we regularly discuss AI in Customer Experience. Our sessions emphasize that AI should amplify human connection, not replace it. We explore how leaders can balance empathy, technology, and strategy to deliver meaningful CX in an AI-driven world.
Customer Success Essential is led by Lawrence Idems, our founder, who is passionate about empowering the Customer Success community. We also collaborate with industry leaders like Aminat Iyasele (Chief CX at PremiumTrust Bank), Ayomide Abdullahi Makinde (Support & AI Leader), and other seasoned professionals who share their expertise through our events.
Customer Success Essential is led by Lawrence Idems, our founder, who is passionate about empowering the Customer Success community. We also collaborate with industry leaders like Aminat Iyasele (Chief CX at PremiumTrust Bank), Ayomide Abdullahi Makinde (Support & AI Leader), and other seasoned professionals who share their expertise through our events.
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