Our Mission
Elevate the strategic value of customer-facing personnel by empowering them as strategic drivers of growth and lasting customer value.
Our Vision
To build a future where customer-facing roles & teams are recognized as the backbone of sustainable business success and strategic growth enablers.
Why We Exist
Customer success is more than just a department – it is a mindset that drives business growth. In Africa, we recognized the need for a dedicated platform that brings together customer success professionals, provides access to cutting-edge training, and creates opportunities for knowledge sharing and career advancement.
Our Impact
Numbers that tell our story of growth and impact
Our Values
The principles that guide everything we do
Community First
We build inclusive spaces where every customer-facing professional can find belonging, support, and growth.
Excellence
We uphold the highest standards in everything we do, from content quality to event experiences.
Innovation
We embrace forward-thinking approaches to customer success that address Africa's unique challenges.
Measurable Impact
We focus on creating tangible outcomes that advance careers and transform organizations.
Meet Our Team
The passionate people behind Customer Success Essential
Lawrence Idems
Lawrence is a Dynamic and results-driven Customer Success Leader with 13+ years of proven experience across B2B and B2C landscapes. Recognized for shaping customer lifecycle strategies that drive retention, adoption, and revenue growth. A people-first leader who builds resilient teams, fosters executive-level relationships, and translates customer insights into business impact. Known for bridging strategy and execution, and passionate about elevating the role of Customer Success as a growth engine across Africa’s SaaS and enterprise ecosystem..
Kelechi Ibiam
Kelechi brings 8+ years of experience in customer management, account and relationship management. He has designed implement onbaording for large and small scale customers across multiple businesses.
Olajumoke
Aisha is passionate about building inclusive communities and has been instrumental in growing our community from 0 to 10,000+ members across Africa.
Damilola Nkosi
David helps companies implement effective customer success strategies that drive retention and growth. He specializes in SaaS and tech industries.
Fatima Diallo
Fatima develops educational content and training programs for customer success professionals at all career stages.
Our Journey
Key milestones in our growth and development
Foundation
Customer Success Essential was founded with a vision to transform customer success across Africa.
First Community Event
We hosted our first physical hangout in Lagos, Nigeria with 80+ professsionals in attendance.
Second Community Event
Hosted second community hangout in Ibadan, travelled to meet with +60 professionals who welcomed us.
500 Members Milestone
Content reached 5,000 community members on LinkedIn. Launch other social media platforms.
Customer Success Conference
First customer facing conference in Africa.
Join Our Community
Be part of the customer success revolution across Africa. Connect, learn, and grow with professionals who share your passion.