CSE
Trends
The Future of Customer Experience in 2025
Discover the key trends and technologies that will shape customer experience strategies in the coming year.
Read MoreCommunity Building
Monthly Customer Hang-Out
Empowering CS Professionals Across Africa
A gathering of passionate CS professionals driving growth, partnerships, and storytelling across Africa.
Upcoming Event
The Voice of The Customer Professionals
Customer Success Essential Conference 2025
Connect with leaders, share insights, and elevate your CS career.
Resources
Elevate Your Customer Success Career
Professional Development & Growth
Mentorship, training, and certification resources designed for impact.
Our Mission & Values
The principles that guide our work in elevating customer success across Africa
To empower the next wave of customer-facing professionals across Africa through education, connection, strategic partnerships, and storytelling.
Excellence
We are committed to delivering the highest quality training, resources, and community experiences that drive real results for our members.
Community
We believe in the power of community and collaboration. Our platform brings together diverse professionals to learn, share, and grow together.
Innovation
We continuously innovate our approach to customer success education, leveraging the latest methodologies and technologies to stay ahead.
Impact
We measure our success by the positive impact we create for our members, their organizations, and their customers across Africa.
Events & Programs
Join flagship gatherings and hands-on workshops designed to accelerate careers and amplify advocacy.
Our Impact in Numbers
Growing Africa's customer success community since 2025
1,000+
Community Members
500+
Training Hours
2
African Countries
Community Insights & Stories
Fresh perspectives and lived experiences from Africa's CS & CX leaders.
CSE
Strategy
Building Customer Empathy: A Practical Guide
Learn how to develop genuine customer empathy and use it to create more meaningful experiences.
Read More CSE
Analytics
Measuring Customer Experience: Beyond NPS
Explore comprehensive metrics and frameworks for measuring customer experience effectiveness.
Read MoreWhat Our Community Says
Hear from customer success professionals who have grown with our community
CS Essential has been instrumental in my professional and community growth
F
Feyisayo Aigoro
Customer Success Associate • HerVest
Being part of this community has connected me with like-minded professionals across Africa. The knowledge sharing and support system are truly unmatched in the industry.
C
Chidera Azu
Executive Assistance/Customer Service • Kingsool Integrated Technology
I appreciate CS essentials for going the extra mile for the post sales community. It have been an impactful and engagement community
A
Abisola Aderemi
Head of Customer Support • Cardify
Resources Hub
Access our comprehensive library of tools, templates, and training materials for customer-facing professionals
Articles & Guides
In-depth articles and practical guides on customer experience best practices
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Templates & Tools
Ready-to-use templates, frameworks, and practical tools to accelerate your CX initiatives
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Training & Videos
Expert-led video courses, webinars, and training materials for professional development
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