Join our upcoming event: CS Leadership Summit 2026

CSE Leadership & Managers Retreat
Workshop

CSE Leadership & Managers Retreat

The CSE Leadership Retreat 2026 is a leadership development intervention design. It is designed for: CS/CX Leaders, Managers, Team leads.

Date
June 27, 2026
Time
09:00
Location
Lagos, Nigeria

Venue & Map

Lagos, Nigeria

Open in Maps

About the Event

This retreat equips managers & leaders with the strategic frameworks required to transform customer-facing teams from operational support units into revenue-generating business functions. This retreat focuses mainly on four pillars: (1). The Foundation - Reality & Revenue Focus: Repositioning Customer Success as a profit center ROI: Leaders learn how to influence Net Revenue Retention (NRR), expansion revenue, and customer lifetime value (2). The Pipeline - Identity Blueprint Focus: Executive positioning and Corporate branding ROI: Managers learns to develop strong executive influence and corporate branding (3). The Expansion - Influence Matrix Focus: Cross-functional leadership ROI: Leaders learns how to align better with cross-collaborating teams: Sales, Product, Marketing & Finance. (4). The Optimization Engine - Tech + Talent Focus: Operational Scalability + development of playbooks + process practice ROI: Team will learn automation frameworks that impact & drives KPIs which improve efficiency without increasing headcount.

Featured Speakers (4)

Adetoun Akinsunmi

Adetoun Akinsunmi

Chief of Staff at SeamlessHR

Adetoun is a committed and dynamic professional with extensive experience spanning customer relations, sales, consulting, and human resources functions. She brings a strong blend of creative leadership and strategic thinking to her work, consistently driving business objectives and delivering meaningful impact. A self-starter with strong analytical, organisational, and project management skills, she excels at turning ideas into action and leading initiatives that produce measurable results. She is also an effective communicator with the ability to engage and connect with audiences at all levels of an organisation and the wider public. Through her career, 'Toun has built a reputation for fostering strong professional relationships, influencing positive outcomes and contributing to organisational growth through people-focused solutions and leadership

Michael   Olorunfemi

Michael Olorunfemi

CFO at CyberVergent

Michael is a strategic finance leader with over 10 years of experience driving financial performance and operational efficiency for growth-stage companies. He currently leads Finance and Operations at Cybervergent, where he drives business growth through data-driven decision-making, strong financial controls, and strategic partnerships. With a background spanning audit to financial leadership, he brings expertise in finance, operations, and business transformation, helping organizations build sustainable growth systems. A chartered finance professional, he is passionate about leveraging finance, technology, and strategy to improve performance and scale impact.

Seun Babajide-Duroshola

Seun Babajide-Duroshola

STRATEGIST GROWTH LEADER~ AI & GROWTH FUNNELARCHITECT at ALX Africa

Seun is a Pan-African Strategy Executive and Growth Architect with over 18 years of experience across the UK, EMEA and Nigeria. She is a specialist in Lean Growth, digital scale, and talent transformation, known for delivering high-impact results across revenue growth, marketing excellence, and large-scale human capital development. Most recently, as Country Growth Marketing Manager for ALX Nigeria, she led the market to become the global Top Revenue and Graduate generator, achieving record-breaking scale with a 44% strategic budget under-spend. Through her platform, #SeunBDsCorner, she empowers young professionals and service providers to navigate career growth using faith, Al literacy, and productivity frameworks helping them move from survival mode into strategic leadership

Dr Solomon Akinlua

Dr Solomon Akinlua

Director of CS & Strategy at CX Lighthouse

is a seasoned Customer Success leader with 17+ years of experience driving customer experience transformation and growth across fintech, banking and healthtech. He has led high-performing teams at Helium Health and Umba improving retention to 85% and customer satisfaction to 74% within three months, while building scalable customer success systems. His experience across Wema Bank and UBA Bank includes managing 30,000+ customer accounts and driving strategic growth initiatives. He holds a DBA and MBA along with multiple professional certifications in Customer Success, Lean Management, Six Sigma, and PMI-PBA. He is a strong advocate for customer-led growth and social impact. Starts 9AM

Pricing & Registration