CS Essential Conference 2025
The Voice of The Customer Professionals - The Engine of the Business. Join us for this exclusive in-person event focused on empowering customer success professionals across Africa.
About the Event
CS Essential Conference 2025 is a premier gathering for customer success professionals across Africa. This year's theme, "The Voice of The Customer Professionals - The Engine of the Business," highlights the critical role CS professionals play in driving business growth and customer satisfaction.
The conference will feature keynote speakers, panel discussions, networking opportunities, and interactive workshops designed to enhance your CS skills and knowledge. Whether you're new to customer success or a seasoned professional, this event offers valuable insights and connections to help advance your career.
Topics covered will include:
- Measuring and communicating CS impact on business outcomes
- Building effective voice of customer programs
- Scaling CS operations in high-growth environments
- Leveraging technology to enhance customer experience
- Developing CS career pathways in African markets
Featured Speakers
Dr. Sarah Johnson
Chief Customer Officer, TechGrowth Africa
Dr. Johnson has over 15 years of experience in customer success and has helped scale multiple SaaS companies across Africa.
Michael Adeyemi
Founder & CEO, CS Essential
Michael is a pioneer in the African customer success landscape and has trained over 5,000 CS professionals across the continent.
Amina Diallo
VP of Customer Experience, AfriTech Solutions
Amina specializes in building customer-centric organizations and has led CX transformations at multiple Fortune 500 companies.
Event Agenda
Registration & Networking
Check-in and connect with fellow CS professionals
Opening Keynote: The Voice of Customer Success
Michael Adeyemi, Founder & CEO, CS Essential
Panel Discussion: CS as the Engine of Business Growth
Industry leaders discuss how CS drives revenue and retention
Lunch & Networking
Enjoy refreshments while connecting with peers
Workshop: Measuring CS Impact on Business Outcomes
Dr. Sarah Johnson, Chief Customer Officer, TechGrowth Africa
Closing Session: The Future of CS in Africa
Interactive discussion and Q&A with all speakers
Event Details
Date
Saturday, November 29, 2025
Time
10:30 - 15:00
Location
Nigeria
In-Person Event
Registration
Free Access
Registration required
Capacity
0 / 200 Registered
200 spots remaining
Frequently Asked Questions
Is this event free to attend?
Yes, the CS Essential Conference 2025 is free to attend, but registration is required as seats are limited.
Where exactly in Nigeria will the event be held?
The exact venue details will be shared with registered attendees closer to the event date. It will be in a central, accessible location.
Will there be virtual attendance options?
This is an in-person only event. We believe in the value of face-to-face networking and interaction for this particular conference.
What should I bring to the event?
Please bring your registration confirmation (digital or printed), business cards for networking, and a notebook or device for taking notes.
Will food be provided?
Yes, lunch and refreshments will be provided for all attendees.
Ready to Join Us?
Secure your spot at the CS Essential Conference 2025 and be part of shaping the future of customer success in Africa.