CS Essential Conference 2025

Patience Ayoola

CEO at TEST

Patience Ayoola, CCSM is a Customer Success Leader with a proven track record of scaling customer success operations across multiple regions. She’s passionate about building high-performing teams, driving product adoption, and developing strategies that turn customer relationships into long-term growth.

Elizabeth isn't just any executive. She's a FORCE in the industry with over 20 years of transformative experience! Elizabeth, Founder of TGL Labs, Fractional Chief People Officer, and Board Advisor, is recognized among Nigeria’s Top 20 Disruptive People Leaders.

Feyishayo Aigoro is going to be our moderator for our upcoming conference. She is a Customer Success Professional at HerVest, a B2C fintech platform empowering people to achieve financial confidence. She supports customers on their savings journey, ensuring they feel secure and empowered using digital financial tools. Known for her fluency and warm smile, Feyishayo keeps every audience engaged and inspired.

Juliet Kekporo is an award-winning Human Resources Professional and Career Strategist passionate about driving excellence where people, purpose, and performance meet. As Group Head, Human Resources and Corporate Services at Human Investment Group Africa, Juliet leads transformative initiatives that build strong cultures, boost engagement, and drive business growth. With experience spanning consulting, healthcare, not-for-profit, and education sectors, she’s recognized among Africa’s Top 100 HR Leaders (SeamlessHR 2025) and Top 10 Exceptional HR Professionals (TIBA Awards 2025). Beyond corporate leadership, Juliet is the Founder of Jobtion Consulting, advancing Quality Education (SDG 4) and Decent Work (SDG 8) through employability and workplace development programs. Her authentic voice and dynamic storytelling continue to inspire professionals to reimagine what’s possible.

Dr. Solomon Akinlua, MBA. DBA. PMI-PBA. CSSBB. CCEP. SFC™.CCSM is the Director of Customer Success and Strategy at The CX Lighthouse and Co-author of “The CX Lighthouse.” With over 15 years of experience leading global teams and managing 30,000+ customer accounts, he has consistently driven growth through customer-centric strategies. Dr. Akinlua holds a Doctorate in Business Administration (DBA), an MBA, and multiple professional certifications, including Six Sigma Black Belt — a testament to his expertise in excellence and strategy.

Ajoke Yusuf — a powerhouse in Customer Success with over 15 years of experience helping organizations achieve growth through strong client relationships and exceptional retention strategies. She’s the host of The Left Turn Podcast, where she celebrates trailblazers turning unexpected moments into defining career wins. Recognized twice as a Top 100 Customer Success Strategist (2024 & 2025) and recipient of the Distinct Positive Values Award by The Iconic Brand Africa (TIBA) , Ajoke continues to inspire through mentorship, empowering small businesses to thrive.

Chizurum is a powerhouse in developer community building across Africa! She has connected 500,000+ tech talents to opportunities, managed 250+ communities at Propel, and now leads developer initiatives at Interswitch, Africa's leading payment company. With over 5 years of shaping how ecosystems grow and thrive, she's impacted thousands of developers, founders, and startups across the continent.

Timothy Olawale, SaaS Implementation & Project Management Leader at SeamlessHR — transforming how HR Tech works across Africa! With 8+ years driving digital transformation and 50+ HRMS projects deployed, Timothy is all about turning complex systems into seamless success stories. Get ready to learn how to scale Customer Success, master SaaS delivery, and lead digital change that sticks!