CSE Webinar
Customer retention is one of the most important indicators of business health. Yet, despite its importance, many organizations still struggle to answer a fundamental question: Who actually owns retention?
Venue & Map
Lagos, Nigeria
Open in MapsAbout the Event
Featured Speakers (3)
Nnenna Okoronokwo
Product Manager
Nnenna Okoronkwo is a Product Manager with extensive experience in financial technology, digital payments, and platform innovation. She has led the strategy and delivery of customer-centric digital products that have scaled to serve hundreds of thousands of users, driving business growth while improving user experiences. Beyond her professional work, she is a passionate advocate for the girl child, championing initiatives that inspire, equip, and empower young girls to realize their potential. She is also committed to mentoring aspiring product managers and sharing practical insights that help individuals and teams build products that make a lasting impact.
Yemi Otitoju
Country Manager at Sentz
Yemi Otitoju is the Country Manager for Nigeria at Sentz, leading business operations, market strategy, and growth for the stablecoin-powered cross-border payments platform. A seasoned leader with a track record of driving operational excellence at scale, Yemi previously held senior operations and customer experience roles across high-growth tech platforms including Bolt, Binance, and Fincra. Throughout his career, he has operated at the intersection of customer advocacy, product architecture, and revenue retention—specializing in structuring cross-functional alignment between Customer Success, Experience, Operations, and Product teams to eliminate churn, optimize feedback loops, and elevate customer experience into a primary growth engine.”